Author

Louise Thompson

Louise Thompson

As the Customer Relationship Executive at SYSPRO, Louise advocates the importance of proactive customer engagements and sustainable long-term customer connections. She is passionate about helping customers realize maximum business value from their SYSPRO investment through the adoption of technology.Within this role, she implements strategies to maintain customers, while ensuring a personalized experience with the brand. Louise also takes a hands-on approach to customer queries, where she aims to instill customer trust and loyalty. In support of our customer-first approach, part of Louise’s role is to continually improve and add value to our customer experience journey by understanding and enhancing each customer touchpoint.

Posts by Louise Thompson

Olympics Highlights the Back to Basics Approach

Reading Time: 3 minutes The recent Olympic opening ceremony was novel for the very fact that it honoured the past traditions of the 2000 …

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Overcoming the Uncertainty of V.U.C.A.

Reading Time: 3 minutes Britain’s recent withdrawal from the European Union reminds me of the US Military acronym: V.U.C.A. Referring to the volatility, uncertainty, …

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Enhancing Performance and Productivity with Business Process Innovation

Reading Time: 4 minutes Formula One automobile racing has been around for many decades. I find it particularly interesting to track the performance of …

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Gartner’s Findings Pave the Way for Customer Focused ERP

Reading Time: 2 minutes I recently attended the Gartner Symposium IT Expo 2015 in Cape Town and enjoyed absorbing all the latest IT and …

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ERP Support that Counts – Part 2

Reading Time: 2 minutes In my last blog I mentioned my home make-over and my feelings about it that range from jubilant to wretched, …

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Support that Counts

Reading Time: 2 minutes Renovations can be exhausting and frustrating but oddly exhilarating at the same time. During my recent home makeover, as I …

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Architecting your business – Part 2 of 2

Reading Time: 4 minutes In my previous blog on Architecting your business I discussed the broader benefits that can be gained from applying an …

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Architecting your business for success – Part 1 of 2

Reading Time: 3 minutes There’s a cliché that people can become victims of their own success. Like most clichés, it might be annoying but …

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Optimizing your Organization with Mission-Critical ERP

Reading Time: 3 minutes Successful manufacturing today hinges on reacting quickly to changes in market trends by accessing information for business-critical decisions. Because of …

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