When lockdown began, business and service provider customer support teams anticipated query loads would lessen, as businesses closed or operated at reduced capacity. However, customer queries hit an all-time high during Covid-19. With teams Working From Home (WFH) during lockdown, IT and admin resources were not as readily available as at the office. Though reachable via digital tools, if support was delayed or lacking [...]
No one ever said that managing your manufacturing operation was easy, in fact it can be one of the most time consuming, labor intensive and complex collection of business processes you can engage with. (more…)
It was Benjamin Franklin who so eloquently termed the maxim “If you fail to plan, you plan to fail.” As an organization, we produce the tools that assist our many customers in avoiding such a fate. But in order to continue delivering innovative, relevant and market leading software, we ourselves need clear insight on market trends and conditions, as well as a well thought [...]
Nowadays there is no shortage of articles that promote Cloud ERP systems and pontificate the impending demise of on premise ERP systems and ‘don’t trust your data to the Cloud’ worries. (more…)
Everywhere you look technologists and software experts are banging on about Digital Transformation, the Internet of Things and Cloud this, that and the other. (more…)
Scalability is a bit of a buzz word these days. Some experts struggle to find a consistent definition, but it remains an important concept for understanding the growth-related characteristics of businesses, and of the systems, such as ERP, that support them. (more…)
In Part 1, I discussed Moore’s law and the benefits of keeping up with technology in the fast paced evolution of computing power. To keep your company on the bleeding edge, I highly recommend taking advantage of SYSPRO port updates. These are similar to Windows updates – with every new SYSPRO release you can expect port updates more regularly and as the release reaches a [...]
I’m sometimes envious of Dr. John Dee, the 16th-century mathematician, astronomer, geographer and trusted adviser to Queen Elizabeth I. Despite being a man of science, Dee practiced clairvoyance – ‘clear-seeing’ – through the use of crystal balls. I find this rather inspiring. Because if Dr. Dee can use a crystal ball to help support a queen, why shouldn’t I use one to help support [...]
In my last blog I mentioned my home make-over and my feelings about it that range from jubilant to wretched, depending on which day you catch me. This process has once again reinforced my belief that solid relationships are paramount to the success of any endeavor. I learnt that one of the most important considerations when choosing a contractor is their clear understanding of [...]
Renovations can be exhausting and frustrating but oddly exhilarating at the same time. During my recent home makeover, as I bounced between building suppliers, sanitary ware outlets and roof truss manufacturers, I got to thinking about service levels that stand out. It struck me that the difficult decisions, inconveniences and stresses of any project can be minimized by excellent service. (more…)
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