{"id":9246,"date":"2018-05-22T08:20:46","date_gmt":"2018-05-22T08:20:46","guid":{"rendered":"https:\/\/sg.syspro.com\/blog\/developing-applications-that-improve-the-user-experience\/"},"modified":"2021-03-04T14:50:01","modified_gmt":"2021-03-04T14:50:01","slug":"developing-applications-that-improve-the-user-experience","status":"publish","type":"post","link":"https:\/\/sg.syspro.com\/blog\/erp-and-mobile-business\/developing-applications-that-improve-the-user-experience\/","title":{"rendered":"Developing Applications that Improve the User Experience"},"content":{"rendered":"<p>I have always seen applications or websites as transacting tools.\u00a0 An exchange is happening between myself and the application, I give it information and it returns information.\u00a0 <strong>Justin Davis, a UX expert,<\/strong> explained that if we develop applications as if we are <strong>discussing a topic with a user, the user experience will improve.\u00a0<\/strong> I could not see how studying conversations will benefit a user\u2019s experience when using an application and was intrigued but this statement.\u00a0 He made some very valid points in this UX Salon presentation,\u00a0<strong><a href=\"https:\/\/www.youtube.com\/watch?v=pn6ezjkEuWk&amp;t=1142s\"><span style=\"font-size: 16px;\">Designing Better Conversations \/ Justin Davis<\/span><\/a><\/strong><\/p>\n<p><strong>There were three points he highlighted:<\/strong><\/p>\n<ul>\n<li>Be easy to talk to (e.g. screen\/options etc. should be clear and easily found)<\/li>\n<li>Be polite (e.g. error messages or validations should be friendly)<\/li>\n<li>Be attentive (e.g. enhance the user experience by being suggestive to the relevant task and process)<\/li>\n<\/ul>\n<p><!--more--><\/p>\n<p>He also made reference to this video\u00a0<strong><a href=\"https:\/\/www.youtube.com\/watch?v=3Sk7cOqB9Dk\"><span style=\"font-size: 16px;\">Google Analytics In Real Life &#8211; Online Checkout<\/span><\/a><\/strong><\/p>\n<p>After watching this<strong> humorous clip,<\/strong> I think you will agree that even though the cashier (application) followed the rules (the three points above), the user experience was still an #epicFail.\u00a0 The cashier, representing the application, was easy to talk to, he was helpful when the user could not remember his login, he was polite when the user had different needs to the default and was attentive to his needs.\u00a0 However, that was still an awful experience!<\/p>\n<p>I do believe that the options the cashier mentioned, the delivery method, collection options etc. are all very necessary. Do you have any suggestions on how this users experience can be improved, without removing any of the necessary options?<\/p>\n<p>My very first proposal was that an express lane is required, where the default settings would be catering for a \u2018pick and pay\u2019.\u00a0 After contemplating my proposed solution, I realised that it is not going to work because it would inadvertently end up being a long queue.\u00a0 We all think our needs are standard and always shocked and disappointed to learn that it is not standard, especially if you need to leave the current screen to go somewhere else for some other setting. Having all these options is very important but then we need to take speed, efficiency, training and business processes into account it makes a huge difference to the user experience, which is evident in the video.<\/p>\n<p>SYSPRO developed an <strong><a href=\"https:\/\/www.syspro.com\/video\/syspro-espresso-xpress-cart\/\">Xpress cart application<\/a><\/strong> in <a href=\"https:\/\/www.syspro.com\/product\/syspro-erp\/mobile-erp\/\"><strong>Espresso<\/strong> <\/a>which allow users to add sales orders in just under 6 clicks! The Xpress cart adds sales order lines, and allows the user to view them before creating the sales order, giving the user an opportunity to add any required options. This is an express version of the sales order entry application, where the user interface was adjusted and the user experience is boosted.<\/p>\n<p>The UX Salon presentation mentioned above was recorded in 2014, and fair enough is dated, but it is beneficial to be reminded about old school principles. Our customers should always feel empowered, respected and enlightened by their experience when using our application.<\/p>\n<p>It is evident that we aim to let a 1000 flowers blossom with every release, aiming to improve the user experience, have meaningful conversations, and add value to business needs. After all, our ultimate goal has always been <strong>to simplify your success!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>I have always seen applications or websites as transacting tools.\u00a0 An exchange is happening between myself and the application, I give it information and it returns information.\u00a0 Justin Davis, a UX expert, explained that if we develop applications as if we are discussing a topic with a user, the user experience will improve.\u00a0 I could &#8230; <a title=\"Developing Applications that Improve the User Experience\" class=\"read-more\" href=\"https:\/\/sg.syspro.com\/blog\/erp-and-mobile-business\/developing-applications-that-improve-the-user-experience\/\" aria-label=\"Read more about Developing Applications that Improve the User Experience\">Read more<\/a><\/p>\n","protected":false},"author":173,"featured_media":7203,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[27],"tags":[],"class_list":["post-9246","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-erp-and-mobile-business"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Develop Applications that Excite the User and Improves UX | Mobile ERP<\/title>\n<meta name=\"description\" content=\"Listen closely to your customers, this is the first step to develop applications that ensure they always feel respected, empowered and enlightened. Find out how we ensure the customer is our first priority. UX comes first when it comes to designing applications that excite the customer.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sg.syspro.com\/blog\/erp-and-mobile-business\/developing-applications-that-improve-the-user-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Develop Applications that Excite the User and Improves UX | Mobile ERP\" \/>\n<meta property=\"og:description\" content=\"Listen closely to your customers, this is the first step to develop applications that ensure they always feel respected, empowered and enlightened. Find out how we ensure the customer is our first priority. UX comes first when it comes to designing applications that excite the customer.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sg.syspro.com\/blog\/erp-and-mobile-business\/developing-applications-that-improve-the-user-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"SYSPRO Blog\" \/>\n<meta property=\"article:published_time\" content=\"2018-05-22T08:20:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-03-04T14:50:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sg.syspro.com\/blog\/wp-content\/uploads\/2020\/12\/mariekie_dev_apps_user_experience.png\" \/>\n\t<meta property=\"og:image:width\" content=\"900\" \/>\n\t<meta property=\"og:image:height\" content=\"410\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Mariekie Coetzee\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mariekie Coetzee\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/sg.syspro.com\\\/blog\\\/erp-and-mobile-business\\\/developing-applications-that-improve-the-user-experience\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sg.syspro.com\\\/blog\\\/erp-and-mobile-business\\\/developing-applications-that-improve-the-user-experience\\\/\"},\"author\":{\"name\":\"Mariekie Coetzee\",\"@id\":\"https:\\\/\\\/sg.syspro.com\\\/blog\\\/#\\\/schema\\\/person\\\/9302cff87957f6842d13cd1beace124a\"},\"headline\":\"Developing Applications that Improve the User Experience\",\"datePublished\":\"2018-05-22T08:20:46+00:00\",\"dateModified\":\"2021-03-04T14:50:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/sg.syspro.com\\\/blog\\\/erp-and-mobile-business\\\/developing-applications-that-improve-the-user-experience\\\/\"},\"wordCount\":551,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/sg.syspro.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/sg.syspro.com\\\/blog\\\/erp-and-mobile-business\\\/developing-applications-that-improve-the-user-experience\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/sg.syspro.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/12\\\/mariekie_dev_apps_user_experience.png\",\"articleSection\":[\"ERP and Mobile Business\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/sg.syspro.com\\\/blog\\\/erp-and-mobile-business\\\/developing-applications-that-improve-the-user-experience\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sg.syspro.com\\\/blog\\\/erp-and-mobile-business\\\/developing-applications-that-improve-the-user-experience\\\/\",\"url\":\"https:\\\/\\\/sg.syspro.com\\\/blog\\\/erp-and-mobile-business\\\/developing-applications-that-improve-the-user-experience\\\/\",\"name\":\"Develop Applications that Excite the User and Improves UX | Mobile ERP\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sg.syspro.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/sg.syspro.com\\\/blog\\\/erp-and-mobile-business\\\/developing-applications-that-improve-the-user-experience\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/sg.syspro.com\\\/blog\\\/erp-and-mobile-business\\\/developing-applications-that-improve-the-user-experience\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/sg.syspro.com\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/12\\\/mariekie_dev_apps_user_experience.png\",\"datePublished\":\"2018-05-22T08:20:46+00:00\",\"dateModified\":\"2021-03-04T14:50:01+00:00\",\"description\":\"Listen closely to your customers, this is the first step to develop applications that ensure they always feel respected, empowered and enlightened. 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