{"id":9059,"date":"2015-12-23T06:55:01","date_gmt":"2015-12-23T06:55:01","guid":{"rendered":"https:\/\/sg.syspro.com\/blog\/reflections-on-change-management-and-erp-part-1\/"},"modified":"2021-03-04T14:49:07","modified_gmt":"2021-03-04T14:49:07","slug":"reflections-on-change-management-and-erp-part-1","status":"publish","type":"post","link":"https:\/\/sg.syspro.com\/blog\/planning-for-erp-or-purchasing-erp\/reflections-on-change-management-and-erp-part-1\/","title":{"rendered":"Reflections on Change Management and ERP &#8211; Part 1"},"content":{"rendered":"<p>I have friends who were forced to move out of a house that they\u2019d occupied for 15 years as a result of a business change. Economic conditions had closed the local mine, but some key managers, my friend included, had been offered a position at Head Office. He accepted the new job with relief. That evening over supper he told his family that he had some bad news\u2026and some good news.<!--more--><\/p>\n<p>His announcement didn\u2019t go over very well. His wife was happy that he still had a job but devastated at the thought of leaving their home. The children, two boys and a girl, turned into evil little \u201cresistance-gnomes\u201d. Let\u2019s refer to them as Weepy, Grumpy, and Angry. Weepy wept, and for eight weeks blew her nose like an elephant with hay fever. Grumpy got up from the table, disappeared, and did his best to become invisible. Angry let everyone know how he felt \u2013 loudly and often.<\/p>\n<p>At the time, I thought of this as the temporary dynamic of a family in stress. Now, after years of working with ERP customers, I see it as a universal pattern. There is a spectrum of human response to change \u2013 the more employees in your office, the more likely it is that you\u2019ll encounter a variety of resistance-gnomes. You might meet Weepy (scared, resentful, passive aggressive), Grumpy (in denial &#8211; hoping that change will forget he\u2019s there), Angry (hiding his fear behind rage), or any number of other resentful, intransigent characters.<\/p>\n<p>This is the human cost of change, but don\u2019t be fooled &#8211; there\u2019s a business cost attached to their behavior. In the absence of a coherent change management plan, productivity can plummet, robbing your business of vital activity, and stripping your ERP investment of value.<\/p>\n<p>Every expected advantage and projected positive outcome for the project can be over ridden with this creeping feeling that change has caused so much unhappiness already that it might not be worth it in the long run. Managerial failure to direct the focus to the expected benefits, get the needed resources in place, stick to the implementation plan, keep communication lines open and deal with any issues quickly and fairly as they arise as well as be aware that additional training and handholding might be required during this transition period.<\/p>\n<p>With a little forethought and awareness, even Weepy, Grumpy and Angry will become accepting of change, and, even if they don\u2019t become fans of ERP, they\u2019ll understand the business reasons for its implementation.<\/p>\n<p>We hear the phrase \u201cchange management\u201d and it sounds fairly intuitive, until we try to write down the steps we\u2019re going to take in order to prepare people for change. That\u2019s when we realize that we don\u2019t have a clue what change management is \u2013 or how to accomplish it.<\/p>\n<p>The good news \u2013 and the most critical thing to remember \u2013 is that the way people come to believe things and form opinions is both consistent and predictable. By catering to those predictabilities in terms of timing and content, the normal discomfort associated with change on the scale of an ERP project (or moving, for that matter) can be reduced to manageable levels.<\/p>\n<p>Above all, try to remember, even when certain adults are acting like Weepy, Grumpy and Angry, that the realization of ERP benefits depends more on your organizations\u2019 culture than on the ERP system itself.<\/p>\n<p>In my <a href=\"\/2016\/02\/23\/five-steps-to-a-successful-erp-change-management-plan\" target=\"_blank\" rel=\"noopener\">next blog<\/a> I will take a look at drafting an effective change management plan.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><span class=\"span-reading-time rt-reading-time\" style=\"display: block;\"><span class=\"rt-label rt-prefix\">Reading Time: <\/span> <span class=\"rt-time\"> 3<\/span> <span class=\"rt-label rt-postfix\">minutes<\/span><\/span>I have friends who were forced to move out of a house that they\u2019d occupied for 15 years as a result of a business change. Economic conditions had closed the local mine, but some key managers, my friend included, had been offered a position at Head Office. He accepted the new job with relief. That &#8230; <a title=\"Reflections on Change Management and ERP &#8211; Part 1\" class=\"read-more\" href=\"https:\/\/sg.syspro.com\/blog\/planning-for-erp-or-purchasing-erp\/reflections-on-change-management-and-erp-part-1\/\" aria-label=\"Read more about Reflections on Change Management and ERP &#8211; Part 1\">Read more<\/a><\/p>\n","protected":false},"author":214,"featured_media":6532,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[272],"tags":[7],"class_list":["post-9059","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-planning-for-erp-or-purchasing-erp","tag-erp-implementation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reflections on Change Management and ERP - Part 1<\/title>\n<meta name=\"description\" content=\"ERP implementation requires a detailed change management plan to avoid resistance and uncertainty\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sg.syspro.com\/blog\/planning-for-erp-or-purchasing-erp\/reflections-on-change-management-and-erp-part-1\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reflections on Change Management and ERP - Part 1\" \/>\n<meta property=\"og:description\" content=\"ERP implementation requires a detailed change management plan to avoid resistance and uncertainty\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sg.syspro.com\/blog\/planning-for-erp-or-purchasing-erp\/reflections-on-change-management-and-erp-part-1\/\" \/>\n<meta property=\"og:site_name\" content=\"SYSPRO Blog\" \/>\n<meta property=\"article:published_time\" content=\"2015-12-23T06:55:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-03-04T14:49:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sg.syspro.com\/blog\/wp-content\/uploads\/2020\/12\/tracey_reflections_on_change_management_and_erp.png\" \/>\n\t<meta property=\"og:image:width\" content=\"900\" \/>\n\t<meta property=\"og:image:height\" content=\"410\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Roger Franklin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Roger Franklin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/sg.syspro.com\\\/blog\\\/planning-for-erp-or-purchasing-erp\\\/reflections-on-change-management-and-erp-part-1\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sg.syspro.com\\\/blog\\\/planning-for-erp-or-purchasing-erp\\\/reflections-on-change-management-and-erp-part-1\\\/\"},\"author\":{\"name\":\"Roger Franklin\",\"@id\":\"https:\\\/\\\/sg.syspro.com\\\/blog\\\/#\\\/schema\\\/person\\\/05321e8b4f25f2d9270759c4ef1725a0\"},\"headline\":\"Reflections on Change Management and ERP &#8211; 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