It\u2019s not very often I choose to blog about a specific customer solution, but after considering how effective the solution has proven to be and how happy it made a customer, I felt like I really had no choice but to share it with the SYSPRO community.\u00a0<\/p>\n
So let me wind back a bit \u2026 a few months ago, one of our customer contacts asked me to attend a conference call to talk about the business spending issues.\u00a0 Nothing odd like maxing out credit cards on shoes and bags – but just to discuss the fact that their business struggles with the administration involved in controlling spend.\u00a0 My immediate thought was that it sounded like a job for SYSPRO Requisitions, easy call I thought.<\/p>\n
It transpired that they do have two fairly substantial problems:<\/p>\n
Process bottlenecks<\/strong><\/p>\n The first problem was that they have to administer up to twenty non-ERP user spending requests using only one SYSPRO operator to key in the all requests. This \u00a0bottlenecks the process as the operator struggles to keep all purchase orders in SYSPRO, to efficiently authorize or decline spend, \u00a0and to keep a log of who authorized which spend.\u00a0 They also have no process for reminding people when they haven\u2019t responded to someone\u2019s spending request.<\/p>\n Prompt expenses approval<\/strong><\/p>\n The second problem was that they also required a solution that would enable the company\u2019s directors to be anywhere in the world and simply respond to an email to approve or reject somebodies spending request \u2026 on their mobile phone\u2026with the caveat that they didn\u2019t want to have to log in to any system or search for any extra data that would enable them to make a decision.<\/p>\n \u201cWow.\u201d I said when I first heard the requirement, \u201cthat would be an awesome solution wouldn\u2019t it?\u201d<\/p>\n We went away and considered the requirements.\u00a0 What we realized very quickly was that with the introduction of the Espresso Requisition Entry Application our customer could provide their employees SYSPRO Espresso access via their desktop browser or via the Espresso Application, and completely remove the reliance on a single SYSPRO administration function to key in all of their requisitions into SYSPRO.\u00a0 That solves the first problem.<\/p>\n The director\u2019s request was a little bit more taxing, but again we soon realized we didn\u2019t need to bespoke anything we simply needed to utilize SYSPRO Workflow.\u00a0\u00a0 We quickly built a SYSPRO Workflow that allowed SYSPRO Requisitions to be emailed to the decision maker in an email, in a format that would allow them to accept or reject the Requisition.\u00a0 The ERP Workflow was designed to email the requisition authorizer every twelve hours until the request was approved or denied.<\/p>\n Espresso drastically reduces request time<\/strong><\/p>\n Twenty users can now utilize SYSPRO Espresso via their Internet browser or the Espresso App, for requisition entry whatever the day and time.\u00a0 This is supported by an automated emailing solution that allows key decision makers to respond to spend request emails \u00a0without needing any formal training.<\/p>\n This solution brought down the request to purchase time from days to hours and now gives the business complete control over its spend with complete traceability throughout the process.<\/p>\n Using technology to improve the efficiency of your organization shouldn\u2019t be limited to machinery or equipment \u2013 business processes and software can have a significantly positive impact on your costs and competitiveness.<\/p>\n Contact your local SYSPRO office for more information on whether this type of Espresso and Workflow solution would be useful for you.<\/p>\n","protected":false},"excerpt":{"rendered":" Reading Time: <\/span> 3<\/span> minutes<\/span><\/span>It\u2019s not very often I choose to blog about a specific customer solution, but after considering how effective the solution has proven to be and how happy it made a customer, I felt like I really had no choice but to share it with the SYSPRO community.\u00a0<\/p>\n","protected":false},"author":143,"featured_media":9666,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[27],"tags":[88,25],"class_list":["post-9043","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-erp-and-mobile-business","tag-selecting-erp","tag-technology-or-enterprise-technology"],"acf":[],"yoast_head":"\n